Teligistics Significantly Reduces Disconnect Notices by 63% for a Client
The Client
Teligistics is a leading expense management firm specializing in providing our clients with comprehensive solutions for managing telecom and technology expenses. One of our clients, a mid-sized enterprise with a complex telecommunications infrastructure, faced a significant challenge: they were receiving an overwhelming number of disconnect notices from various service providers. In a typical month, the client received around 119 disconnect notices, primarily due to mismanagement of telecom services, billing issues, and lack of centralized oversight.
The Challenges
- Fragmented Billing and Service Management: The client had multiple telecom providers, each sending separate bills and notices. This fragmented approach made it difficult to manage and track payments and services effectively leading to disconnect notices, and ultimately disconnection, of services at locations.
- Lack of Centralized Oversight: The absence of a centralized system to monitor telecom costs and billing led to delayed payments and missed notices, resulting in disconnect warnings.
- Inefficient Processes: The client’s internal processes for handling telecom expenses were inefficient and inconsistent, contributing to the high number of disconnect notices and down locations.
Goals & Objectives
To address these issues, Teligistics implemented Telipay, our complete bill pay management service. Key components of the solution included:
- Centralized Telecom Expense Management Platform: Teligistics introduced a centralized platform that aggregated all telecom billing information, contracts, and service agreements in one place. This platform provided real-time visibility into expenses and allowed the client to track and manage all telecom services more effectively.
- Automated Invoice Processing and Payment Tracking: The solution automated the process of invoice receipt, validation, and payment tracking. This ensured that all invoices were reviewed and processed promptly, reducing the risk of missed payments.
- Bill Monitoring: Implemented a alert system was set up to notify of any missing bills or misallocations of funds. This allowed Teligistics to address issues before they escalated into disconnect notices.
- Ongoing Account Management and Support: Teligistics provided dedicated account management and support to ensure the client’s telecom expenses were monitored and paid on time.
The Result
The implementation of Teligistics’ TEM solution led to a dramatic reduction in disconnect notices for the client. Within just one month, the number of disconnect notices dropped from 119 to 44. This remarkable improvement was attributed to:
Telipay
Telipay is a comprehensive payment management system designed to streamline and optimize the payment processes for businesses. It offers a range of features including secure payment processing, invoicing, and financial reporting. The system is built to handle various payment methods, from traditional credit card transactions to more modern digital payment options. Its user-friendly interface allows for easy integration with existing financial systems, and its robust security measures ensure that transactions are safe and compliant with industry standards. Telipay aims to enhance operational efficiency, reduce administrative overhead, and provide real-time insights into financial transactions.
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