This client’s previous Telecom Expense Management (TEM) provider did not have an accurate inventory of services, carrier’s, or accounts forcing the client to rely on the TEM provider to forward all invoices for payment. Invoice forwarding was not timely and as a result, the client received more than fifty disconnect notices and ten to fifteen sites disconnected daily. Most of their locations are in remote areas which require small Telco’s that are not capable of online billing and have shorter pay cycles, making timely delivery of invoices further complicated. Another challenge we had with this client was their decentralized help desk environment. The location managers were able to facilitate their own Moves, Adds, Changes, and Disconnects (MACD’s) and often were not aware that the new services were created on a new account. This resulted in over three hundred providers and 17,000+ invoices. This client grows naturally by acquisition and due to their size they are forced by regulation to divest business units as they acquire new ones. As a result of this type of growth and the decentralized environment, we found that they were still spending over $1 million on telecom services for divested business units annually.